An example of a CVC code.
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When you click "Buy" on an event, you are shown a detail of the event with the dates and venue location for High Sierra. The radio button next to the event should be selected and the event highlighted. Click the "purchase" button at the bottom of the screen.
On the next screen, choose the seating level you want (or GA/general admission) and the quantity of tickets you want, then click "add to order".
On the "My Order" screen, confirm that you have chosen the event and quantities you want. If you are ready to purchase, click "Secure Checkout"; or "Continue Shopping" to buy tickets for another event.
Clicking "Update" will refresh the prices to match the quantities and shipping. To remove tickets from your order, select "Remove these tickets from my order" directly under the "delivery" field.
When you click "Checkout," you will be asked for your name, address, phone number, email address and credit card information. These fields are all required to place an order. If you are signed in, everything will be filled out except your credit card information.
While your order is processing, do not click the "back" or "reload" buttons on your browser: it could cause the system to place your order twice! If you do not receive an order number or authorization code, you may safely click back or reload to try again.
If you card is declined or you experience an errors, you will have the opportunity to check your information and try again, or you can call us at (510) 547-1992 and use the order number provided. If your order is accepted successfully, you can click "Printable Receipt" to get a printed version of your receipt, but note that we will also email the receipt to the address you provided.
All High Sierra ticket orders will be shipped beginning April 19th via the United States Postal Service Priority Mail. When your order leaves our office, you will receive an email with a tracking number. A signature is required for delivery. If you aren't home at the time of the first delivery, your postal carrier will leave a note at your door and you can either sign the slip and they will deliver it at their next attempt or you can pick it up at your post office. Delivery can be made to PO Boxes. A package will be held at the post office for 10 days, after which your order will be returned and held at will call.
Will-call means your tickets are held for pick up at the box office, which is located at Mill Creek Campground at High Sierra. To get your tickets from willcall, you will need a valid photo ID and the credit card used to purchase the tickets. Although not required, bringing a printed copy of your receipt can be helpful in locating your order faster.
A service fee is added to the price of the ticket. We make every effort to keep this service charge as low as possible. This fee covers the overhead charges involved in box office operations not limited to ticketing software fees, credit card fees, labor, ticket stock, phone fees and more. Thank you for supporting our independent business and understanding that this small fee helps to keep us in business.
The Card Validation Code is a security code printed on the back of your credit card in the signature strip. It may appear on the front of American Express cards. The code is the LAST three or four digit group in the sequence.
An example of a CVC code.
If you"ve already created an account with us, you can sign in here. If you do not have an account, please read this.
Creating an account makes ordering faster because your billing and shipping information will be stored, and you won't need to type it in again the next time you order (for security purposes, however, credit card information is NOT stored).
Additionally, you can view your order history and have email receipts for any past orders resent.
If you do not have an account, and would like to create one, click "my account" on the top right navigation, or "sign in" on the left navigation. Then click "if you do not have an account, sign up." Enter the email address you wish to use and create a 6 to 16-character password.
Alternately, at the end of your first successful order, if you are not signed in under an account, you will be prompted to create one using the email address you entered for the order.
High Sierra Music collects personal information when you make an order (tickets or merchandise) and sign up for our eNewsletter. This information is used to complete orders, communicate with customers to provide requested services for issues relating to their order, and send regular eNewsletters with festival updates (from which you have the opportunity to opt-out). High Sierra Music will never ever distribute, sell or otherwise provide any of the personal information that you, our loyal fan, has entrusted us with.
If you didn't receive your receipt via email, first check any spam folders you have in your email account--it may have been routed there. Secondly, if you have an account with and placed your order using that account, use the order history function to print out your receipt or resend it. Lastly, try to remember if you received a confirmation number after your order--this means we did get your order correctly. Please use the CONTACT US link to call or email us to check your order. We do not recommend that you retry your order, as you may wind up with a duplicate order which may not be refundable.
Need some help not listed here? Please click on CONTACT US in the left margin and let us know what you need help with.